- Exchange and refund service
- Dedicated points of contact
- Pro door-to-door service
- Pro premiere

EXPRESS PRO LINE
A phone line entirely dedicated to professionals:
(€0.34 per minute, taxes included, excluding any additional costs) and quoting
Pro.
This service is available every day between 7am and 10pm.
If you booked your ticket at an approved travel agency, you can exchange it more easily by contacting the Exchange service directly on 0 892 35 35 01 (€0.34 per minute, taxes included, excluding any additional costs), or by logging on to tgv-pro.mobi
EXPRESS PRO TICKET OFFICES
Enjoy dedicated service at the Express Pro Ticket Offices when purchasing or exchanging of tickets for immediate departure. They are present in the 10 biggest stations in France
This service is available from Monday to Friday except on bank holidays and Christmas and summer holidays, from 6am.
EXPRESS PRO TICKET MACHINES
These ticket machines are situated at the end of the platform or close to sales areas.
They enable you to exchange your ticket in less than one minute!
An ideal solution to avoid missing the next train!.
TGV PRO RECEPTION
Behind the counter labelled “Accueil TGV Pro” (TGV Pro Reception) situated at the beginning of the platform, the TGV Pro staff are available to give you any information you may need and to answer your questions. Reception available in the following stations:





