Traveller service

TGV is dedicating itself to taking charge of your journey. Travelling is more enjoyable when it’s stress-free.

How do I use this service?

Leading service network for individual assistance, our partner, Age d’Or Services, provides qualified and specially trained staff.

At home...
A professional courier comes to collect you from home to take you to the station, at a time of your choice. They also take care of your luggage as well as any animals travelling with you.

At the station...
Punching your ticket, last-minute purchases... Your courier is there to take care of this! He/she will take you to your seat and help you to get settled. Notably, he/she will store away your luggage and ensure your comfort before the train departs.

Upon arrival...
You can also book this TGV service for your arrival. A courier will wait for you when you get off the train to drive you to your final destination.

Who is this service for?

The home-train accompaniment service is offered to people with mobility difficulties:

  • pregnant women
  • people travelling with young children (less than 18 years)
  • people of reduced mobility (broken arm, using crutches...)
  • passengers older than 60 years of age wishing to travel stress-free
  • minors travelling alone.
  • How do I book?

    Call 36 35 (€0.34 per minute, taxes included, excluding any additional costs) at least 7 days before your departure and quote Faciléo or Accompagnement (accompaniment), (or type #48).
    Available from Monday to Saturday between 9 am and 6 pm, this service also allows you to modify or cancel your order up to 48 hours before the departure date.

    For more information

    How much does it cost?

    The price is calculated based upon your place of residence and its distance from the departure station. This service can offer you a discount or tax credit equal to 50% of the total amount paid, meaning that you pay 50% of the real cost of the service.

    Beneath is a table showing the ticket prices in effect since 1st march 2014.

    For the MASSY, ROISSY and MARNE LA VALLEE stations: application of the rates for major towns

    The rates are increased by €16 on services:

    • From Monday to Saturday before 9 am and after 5 pm
    • Throughout the day, Sundays and public holidays.

    Payment methods:
    This TGV service offers you a simplified payment method thanks to the prepaid Chèque Emploi Service Universel (type of cheque used for the payment of individual assistance) or by bank cheque presented directly to the courier.
    The day of the service, the courier will present you with a bill to join to your tax statement in order to benefit from the 50% tax reduction. Please note: to guarantee the security of our couriers, cash payment cannot be accepted.

    Where can I find this service?

    Charles de Gaulle Airport terminal 2 TGV - Agen - Aix-en-Provence - Aix-en- Provence TGV - Aix-les-bains Le Revard - Albi Ville - Alès - Amiens - Angers St-Laud - Angoulême - Annecy - Antibes - Arcachon - Argelès-sur-mer Arles - Auxerre St-Gervais - Auxonne - Avignon Centre - Avignon TGV - Bayeux - Bayonne -Belfort - Besançon Viotte - Béziers - Biarritz - Bordeaux St-Jean - Bourg-en-Bresse - Bourges - Bourgoin Jailleu - Brest - Brivela- Gaillarde - Caen - Cannes - Challans - Chalon-sur-Saône - Chambery Challes les Eaux - Cholet - Clermont-Ferrand - Collioure - Compiègne - Creil - Dieppe - Dijon Ville - Douai - Epinal - Facture Biganos - Fontainebleau Avon - Fréjus St-Raphaël - Grasse - Grenoble - Hyères - La Roche-sur-Yon - La Rochelle Ville - Laon - Le Creusot Montceau Montchanin - Le Havre - Le Mans - Les Arcs Draguignan - Les Aubrais Orléans - Les Sables d'Olonne - Lesparre - Libourne - Lille Europe - Lille Flandres - Limoges Bénédictins - Longueau - Lorient - Lorraine TGV - Lyon Part Dieu - Lyon Perrache - Lyon St-Exupery TGV Mâcon Loche TGV - Mâcon Ville - Mantes la Jolie - Marcheprime - Margaux Marne-la-Vallée - Marseille Saint-Charles - Massy TGV - Maubeuge - Melun - Menton - Metz Ville - Miramas - Montargis - Montauban Ville Bourbon - Montbéliard - Montluçon Ville - Montpellier St-Roch - Nancy Ville - Nantes - Nevers - Nice St-Roch - Nice Ville - Nîmes - Orléans - Paris - Pau - Perpignan - Poitiers - Quimper - Reims - Rennes - Roanne - Rochefort Rouen Rive Droite - Royan - Saintes - Salon - Sète - Soissons - St-Brieux St-Etienne Chateaucreux - St-Malo - St-Nazaire - St-Pierre des Corps - St- Raphaël Valescure - Strasbourg - Tarbes - TGV Haute Picardie - Thionville Toulon - Toulouse Matabiau - Tours - Troyes - Tulle - Valence TGV Rhônes Alpes Sud - Valence Ville - Valenciennes - Vannes - Vendenheim - Versailles Chantiers - Villefranche-sur-Saône.