Legal statements
1. General terms and conditions governing the use of the tgv.com website and of the services on offer on that website.
- By accessing the tgv.com website, users implicitly acknowledge and fully and unreservedly agree to abide by these general terms and conditions. These terms and conditions governing the use of the website may be modified or amended from time to time. Users of the tgv.com website should therefore refer to them regularly.
- This website shall normally be accessible to users at all times. However, SNCF may decide to take the site offline for technical or maintenance reasons. In such a case, SNCF shall endeavour to notify the time and date of the scheduled downtime to users.
2. Presentation of the tgv.com website.
- The tgv.com website is the property of Société Nationale des Chemins de fer Français, the French national railways board, which is registered in Paris, France under number B.552.049.447 and whose registered address is located at 34 rue du Commandant Mouchotte, 75014 Paris, France.
- The provider of the data used in this website is Département TGV France, a division of the Direction Voyages France-Europe (VFE) unit of SNCF, 2 rue Traversière, 75012 Paris, France. Tel: +33 (0)1 53 25 59 28 - Fax: +33 (0)1 53 25 92 86.
- The tgv.com website has been created and produced by the Devarrieux Villaret multimedia communication agency, which is based at 164 rue de Rivoli, Paris, France and by Axidéa Conseils&Technologie, which is based at 14 rue Lafayette, Paris, France.
- Devarrieux Villaret is in charge of content management of the website, and Axidéa is in charge of technical maintenance of the website.
- The photographs were taken by Olivier Roubert (with the exception of certain photographs).
3. Description of the services provided.
- The tgv.com website is designed to provide information and booking tools for all of TGV's railway services as well as the ancillary services which are available prior to, during and after a train journey on TGV.
The tgv.com website also features a selection of general tourist information concerning the French regions which are served by the TGV and video clips concerning various locations and activities available in the vicinity of these regions.
- SNCF may from time to time enter into partnerships with third parties for the provision of the ancillary services which are available prior to, during and after a train journey on TGV. Should this be the case, SNCF shall only act as an intermediary and facilitator through the tgv.com website, and the users and the third party service provider shall enter together into a contractual relationship applicable to the services ordered to which SNCF shall not be a party.
- SNCF endeavours to provide information which is as accurate as possible on the tgv.com website. However, SNCF hereby disclaims any liability for omissions, inaccuracies and failures to update the information on time, be it due to its own fault or to the fault of the third party partners who provide it with this information.
- As far as the service for booking TGV fares is concerned, users are hereby notified that for the purposes of using this service, upon stating their required route and dates, they shall be referred to the website of Voyages-sncf.com. The entire transaction shall therefore be subject to the terms and conditions governing sales and the use of the Voyages-sncf.com website, and SNCF hereby disclaims any liability for any errors or other faults committed by Voyages-sncf.com as part of or in connection with the transaction.
4. Minimum requirements for using the tgv.com website.
- The minimum configuration which is required for accessing the tgv.com website shall be as follows:
Screen: 1024 pixels
Browser: IE 5 or Netscape 4.7, with a preference for IE 5.
The website uses Flash 8 technology.
- Users of the tgv.com website hereby pledge to access the site using equipment which meets or exceeds the abovementioned requirements and does not contain any computer viruses.
5. Intellectual property.
- TGV is a registered trademark of SNCF and is protected worldwide. The TGV logo is also protected similarly.
- SNCF owns the intellectual property rights or holds usage rights over all the accessible elements of the site, such as the texts, images, drawings, icons, sounds and software.
- No reproduction, showing, modification, publication or adaptation of all or part of the elements of this website, whatever the means or processes used, shall be permitted, save with the prior written authorisation of SNCF.
- Any unauthorised use of the tgv.com website or of any of the elements which it contains shall be deemed to constitute an infringement of intellectual property rights and shall be prosecuted under the provisions of articles L.335-2 et seq. of France's Code de Propriété Intellectuelle [intellectual property laws].
6. Limitation of liability.
- SNCF hereby disclaims any liability for direct or indirect damage caused to users' computer or telecommunication equipment as a result of accessing the tgv.com website, and resulting either from the use of equipment which doesn't meet the specifications mentioned in point 4 above or from any bug or incompatibility.
- SNCF hereby disclaims any liability for any indirect damage (such as loss of business or loss of opportunities) resulting from the use of the tgv.com website.
- Interactive spaces (allowing users to ask questions in question and answer spaces) are provided to users on the tgv.com website. SNCF shall be entitled to erase without prior notice any content which should be found to be in breach of French laws, such as France's data protection laws. SNCF shall also be entitled to issue civil or criminal proceedings against any users who post messages of a racist, insulting, defamatory or pornographic nature, whatever the medium they use to do so (text, photographs, etc.).
7. The processing of data of a personal nature.
- The tgv.com website has been duly registered with France's CNIL [national data protection watchdog] under no. 1044748.
- The tgv.com website is operated by Département TGV France, a , a division of Direction Voyages France-Europe (VFE). Its aim is to provide information to travellers as well as to enable them to book fares.
- The data which is collected on the tgv.com website is destined for use by the TGV Marketing team. As part of the partnerships which have been set up for the provisions of ancillary services to passengers travelling on TGV, SNCF might from time to time transmit some users' personal data to its service partners, for the purpose of enabling them to perform the services requested by the said users. Finally, users are hereby notified of the fact that under certain circumstances, SNCF may be compelled, as part of legal or taxation proceedings, to disclose to the authorities personal data concerning users which is in its possession. SNCF hereby disclaims any liability for doing so.
- Some of the information which is requested from users, and which is identified by an asterisk, is required for the purpose of processing user requests. Other information, whose provision is optional, is designed to enable SNCF to find out more about its users in order to help it enhance the quality of the service which it offers them.
- Unless users oppose this, SNCF shall be entitled to use the information which it gathers via the tgv.com website for its own business communication purposes, concerning TGV or ancillary services. Such communication may take place by e-mail or by post.
- SNCF's service partners shall be entitled to use the personal data which is transmitted by SNCF for promotional purposes provided that they first secure the express consent of the users involved.
- In accordance with article 38 of France's law 78-17 of 6 January 1978 on data processing and personal freedom, users have a right to request disclosure of any personal data concerning them which is held on the tgv.com website.
- In accordance with articles 39 et seq. of France's law 78-17 of 6 January 1978 on data processing and personal freedom, users have a right to access, modify, rectify and delete any personal data concerning them.
- These rights may be exercised by sending a letter by post to Devarrieux Villaret - TGV.com - 164 rue de Rivoli - 75044 Paris cedex 01, France, or by sending an e-mail to informations@tgv.com.
- The databases of the tgv.com website are protected by the provisions of France's law of 1 July 1998 which transposes European Directive 96/9 of 11 March 1996 on the legal protection afforded to databases.
8. Hypertext links and cookies.
- The deployment of hypertext links pointing towards any part of the tgv.com website shall be prohibited save with prior written authorisation of SNCF.
- The tgv.com website contains a number of hypertext links to other websites, which were incorporated with the authorisation of SNCF. SNCF does not however have any means of checking the content of the sites to which they point, and therefore disclaims any liability for same.
- Navigation on the tgv.com website is liable to cause one or more cookies to be installed on users' computers. A cookie is a small computer file which cannot be used to identify a user but which contains data concerning a particular computer's navigation on a website. The data which is collected by a cookie is designed to facilitate subsequent navigation on the website as well as storing various variables concerning processes used by a user.
- Should users refuse to allow the installation of a cookie, this may result in them not being able to access certain services. Users may however configure their computers as follows in order to refuse to allow the installation of cookies:
Under Internet Explorer: select Tools > Internet Options > Privacy and then select Block all cookies Confirm by clicking on OK.
Under Netscape: select File / Preferences. Click on Advanced and select Deactivate cookies. Confirm by clicking on OK.
9. Applicable law and settlement of disputes.
- Any disputes which arise in connection with the use of the tgv.com website shall be dealt with under French law by the competent courts of Paris, France, which shall have exclusive jurisdiction.
1. General terms and conditions governing the use of the tgv.com website and of the services on offer on that website.
- By accessing the tgv.com website, users implicitly acknowledge and fully and unreservedly agree to abide by these general terms and conditions. These terms and conditions governing the use of the website may be modified or amended from time to time. Users of the tgv.com website should therefore refer to them regularly.
- This website shall normally be accessible to users at all times. However, SNCF may decide to take the site offline for technical or maintenance reasons. In such a case, SNCF shall endeavour to notify the time and date of the scheduled downtime to users.
2. Presentation of the tgv.com website.
- The tgv.com website is the property of Société Nationale des Chemins de fer Français, the French national railways board, which is registered in Paris, France under number B.552.049.447 and whose registered address is located at 34 rue du Commandant Mouchotte, 75014 Paris, France.
- The provider of the data used in this website is Département TGV France, a division of the Direction Voyages France-Europe (VFE) unit of SNCF, 2 rue Traversière, 75012 Paris, France. Tel: +33 (0)1 53 25 59 28 - Fax: +33 (0)1 53 25 92 86.
- The tgv.com website has been created and produced by the Devarrieux Villaret multimedia communication agency, which is based at 164 rue de Rivoli, Paris, France and by Axidéa Conseils&Technologie, which is based at 14 rue Lafayette, Paris, France.
- Devarrieux Villaret is in charge of content management of the website, and Axidéa is in charge of technical maintenance of the website.
- The photographs were taken by Olivier Roubert (with the exception of certain photographs).
3. Description of the services provided.
- The tgv.com website is designed to provide information and booking tools for all of TGV's railway services as well as the ancillary services which are available prior to, during and after a train journey on TGV.
The tgv.com website also features a selection of general tourist information concerning the French regions which are served by the TGV and video clips concerning various locations and activities available in the vicinity of these regions.
- SNCF may from time to time enter into partnerships with third parties for the provision of the ancillary services which are available prior to, during and after a train journey on TGV. Should this be the case, SNCF shall only act as an intermediary and facilitator through the tgv.com website, and the users and the third party service provider shall enter together into a contractual relationship applicable to the services ordered to which SNCF shall not be a party.
- SNCF endeavours to provide information which is as accurate as possible on the tgv.com website. However, SNCF hereby disclaims any liability for omissions, inaccuracies and failures to update the information on time, be it due to its own fault or to the fault of the third party partners who provide it with this information.
- As far as the service for booking TGV fares is concerned, users are hereby notified that for the purposes of using this service, upon stating their required route and dates, they shall be referred to the website of Voyages-sncf.com. The entire transaction shall therefore be subject to the terms and conditions governing sales and the use of the Voyages-sncf.com website, and SNCF hereby disclaims any liability for any errors or other faults committed by Voyages-sncf.com as part of or in connection with the transaction.
4. Minimum requirements for using the tgv.com website.
- The minimum configuration which is required for accessing the tgv.com website shall be as follows:
Screen: 1024 pixels
Browser: IE 5 or Netscape 4.7, with a preference for IE 5.
The website uses Flash 8 technology.
- Users of the tgv.com website hereby pledge to access the site using equipment which meets or exceeds the abovementioned requirements and does not contain any computer viruses.
5. Intellectual property.
- TGV is a registered trademark of SNCF and is protected worldwide. The TGV logo is also protected similarly.
- SNCF owns the intellectual property rights or holds usage rights over all the accessible elements of the site, such as the texts, images, drawings, icons, sounds and software.
- No reproduction, showing, modification, publication or adaptation of all or part of the elements of this website, whatever the means or processes used, shall be permitted, save with the prior written authorisation of SNCF.
- Any unauthorised use of the tgv.com website or of any of the elements which it contains shall be deemed to constitute an infringement of intellectual property rights and shall be prosecuted under the provisions of articles L.335-2 et seq. of France's Code de Propriété Intellectuelle [intellectual property laws].
6. Limitation of liability.
- SNCF hereby disclaims any liability for direct or indirect damage caused to users' computer or telecommunication equipment as a result of accessing the tgv.com website, and resulting either from the use of equipment which doesn't meet the specifications mentioned in point 4 above or from any bug or incompatibility.
- SNCF hereby disclaims any liability for any indirect damage (such as loss of business or loss of opportunities) resulting from the use of the tgv.com website.
- Interactive spaces (allowing users to ask questions in question and answer spaces) are provided to users on the tgv.com website. SNCF shall be entitled to erase without prior notice any content which should be found to be in breach of French laws, such as France's data protection laws. SNCF shall also be entitled to issue civil or criminal proceedings against any users who post messages of a racist, insulting, defamatory or pornographic nature, whatever the medium they use to do so (text, photographs, etc.).
7. The processing of data of a personal nature.
- The tgv.com website has been duly registered with France's CNIL [national data protection watchdog] under no. 1044748.
- The tgv.com website is operated by Département TGV France, a , a division of Direction Voyages France-Europe (VFE). Its aim is to provide information to travellers as well as to enable them to book fares.
- The data which is collected on the tgv.com website is destined for use by the TGV Marketing team. As part of the partnerships which have been set up for the provisions of ancillary services to passengers travelling on TGV, SNCF might from time to time transmit some users' personal data to its service partners, for the purpose of enabling them to perform the services requested by the said users. Finally, users are hereby notified of the fact that under certain circumstances, SNCF may be compelled, as part of legal or taxation proceedings, to disclose to the authorities personal data concerning users which is in its possession. SNCF hereby disclaims any liability for doing so.
- Some of the information which is requested from users, and which is identified by an asterisk, is required for the purpose of processing user requests. Other information, whose provision is optional, is designed to enable SNCF to find out more about its users in order to help it enhance the quality of the service which it offers them.
- Unless users oppose this, SNCF shall be entitled to use the information which it gathers via the tgv.com website for its own business communication purposes, concerning TGV or ancillary services. Such communication may take place by e-mail or by post.
- SNCF's service partners shall be entitled to use the personal data which is transmitted by SNCF for promotional purposes provided that they first secure the express consent of the users involved.
- In accordance with article 38 of France's law 78-17 of 6 January 1978 on data processing and personal freedom, users have a right to request disclosure of any personal data concerning them which is held on the tgv.com website.
- In accordance with articles 39 et seq. of France's law 78-17 of 6 January 1978 on data processing and personal freedom, users have a right to access, modify, rectify and delete any personal data concerning them.
- These rights may be exercised by sending a letter by post to Devarrieux Villaret - TGV.com - 164 rue de Rivoli - 75044 Paris cedex 01, France, or by sending an e-mail to informations@tgv.com.
- The databases of the tgv.com website are protected by the provisions of France's law of 1 July 1998 which transposes European Directive 96/9 of 11 March 1996 on the legal protection afforded to databases.
8. Hypertext links and cookies.
- The deployment of hypertext links pointing towards any part of the tgv.com website shall be prohibited save with prior written authorisation of SNCF.
- The tgv.com website contains a number of hypertext links to other websites, which were incorporated with the authorisation of SNCF. SNCF does not however have any means of checking the content of the sites to which they point, and therefore disclaims any liability for same.
- Navigation on the tgv.com website is liable to cause one or more cookies to be installed on users' computers. A cookie is a small computer file which cannot be used to identify a user but which contains data concerning a particular computer's navigation on a website. The data which is collected by a cookie is designed to facilitate subsequent navigation on the website as well as storing various variables concerning processes used by a user.
- Should users refuse to allow the installation of a cookie, this may result in them not being able to access certain services. Users may however configure their computers as follows in order to refuse to allow the installation of cookies:
Under Internet Explorer: select Tools > Internet Options > Privacy and then select Block all cookies Confirm by clicking on OK.
Under Netscape: select File / Preferences. Click on Advanced and select Deactivate cookies. Confirm by clicking on OK.
9. Applicable law and settlement of disputes.
- Any disputes which arise in connection with the use of the tgv.com website shall be dealt with under French law by the competent courts of Paris, France, which shall have exclusive jurisdiction.