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FAQ

  1. Why a new fare range?
    Read the answer to question number : 1
  2. What services are included in the Business fares?
    Read the answer to question number : 2
  3. What are the benefits of 1st class?
    Read the answer to question number : 3
  4. Which premium services can I use as a Business 1st ticket holder?
    Read the answer to question number : 4
  5. What will happen to my Frequency pass?
    Read the answer to question number : 5
  6. What will happen to my Frequency pass?
    Read the answer to question number : 6
  7. What will happen to my Company pass?
    Read the answer to question number : 7
  8. What will happen to my “Abonnement Forfait” pass?
    Read the answer to question number : 8
  9. I am a member of the “Grand Voyageur” programme. What changes will this new range of Business services mean for me?
    Read the answer to question number : 9
  10. Does my reduction card still give me as many benefits as before?
    Read the answer to question number : 10
  11. Can I still benefit from the same reductions on all trains?
    Read the answer to question number : 11
  12. What reduction will I receive if I travel by TGV and TER on the same journey?
    Read the answer to question number : 12
  13. Does my reduction card allow me to travel in 1st class?
    Read the answer to question number : 13
  14. Can I still exchange my train tickets before departure? If so, then how?
    Read the answer to question number : 14
  15. Why is the exchange and refund service is no longer free?
    Read the answer to question number : 15
  16. Will the cost of my reduction card change on the 7th of October 2007?
    Read the answer to question number : 16
  17. Will the partners of my reduction card remain the same?
    Read the answer to question number : 17
  18. Will I still receive a 25% reduction on international journeys?
    Read the answer to question number : 18
  19. Is my loyalty card still valid and does it still allow me to collect S'Miles loyalty points?
    Read the answer to question number : 19
  20. How can I benefit from reduced fares on my train tickets?
    Read the answer to question number : 20
  21. I would like to use photos of TGV trains for a publication. Who should I contact regarding this?
    Read the answer to question number : 21
  22. I would like some information about the TGV network and its history?
    Read the answer to question number : 22
  23. Where can I find information about fares to suit my passenger profile and travelling habits?
    Read the answer to question number : 23
  24. What are the various services offered by the TGV (carriage of bicycles, home luggage service, etc.)?
    Read the answer to question number : 24
  25. I wish to organise a group trip. Where can I find information about your group offers?
    Read the answer to question number : 25
  26. What are the conditions concerning refund of a TGV ticket in the event of a trip cancellation?
    Read the answer to question number : 26
  27. How can I contact SNCF customer service?
    Read the answer to question number : 27
  28. My TGV train arrived late. How can I obtain compensation?
    Read the answer to question number : 28
  29. I had problems with my online booking (printing problem, non-delivery of confirmation email, problem with online payment, etc.). Who should I contact?
    Read the answer to question number : 29
  30. I am unable to view the map in the “Timetables and reservation” section.
    Read the answer to question number : 30
  31. I would like to apply for work-experience with TGV.
    Read the answer to question number : 31
  32. Where can I find plans of TGV stations?
    Read the answer to question number : 32
  33. Can I take the TGV with an animal, and if so how much does it cost?
    Read the answer to question number : 33
  34. How can I find out about TGV traffic forecasts?
    Read the answer to question number : 34
  35. I have lost something during a TGV journey. How do I go about trying to find it?
    Read the answer to question number : 35

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